Support

Artifex is strongly committed to providing prompt and professional technical support and consulting services to our customers.

We are deeply committed to product quality and service. When our software products Ghostscript, MuPDF or SmartOffice SDK are embedded in your products, we recognize we have a responsibility to assist you with integration, maintenance and problem-solving. A single e-mail can have our top engineers working on your issue.

Artifex performs a wide variety of custom programming services to add features, improve performance and/or enhance existing features that improve our technologies. These computer software consulting services are negotiated on a case-by-case basis. In the past we have added a color-handling architecture, custom builds, a performance enhancement module, and optional halftone screening algorithms.

Enterprise Customers

Ghostscript and MuPDF

If you are an Artifex customer with a current commercial license and support contract for Ghostscript or MuPDF, please send your support questions, with your company name, a detailed description of the problem and, if possible, a test file to: support@artifex.com

SmartOffice

If you are an Artifex customer with a current license for SmartOffice SDK (or one of our other SmartOffice products), please send your support questions, with your company name, a detailed description of the problem and, if possible, a test file to: sosupport@artifex.com

Open Source Licensees

Artifex is committed to supporting the Open Source community as a whole, and we hope our AGPL license versions of Ghostscript and MuPDF provide valuable contributions to your project.

Practically speaking, we do not have the time or resources to provide direct technical support or respond to the needs of individual free users. However, there are various forums available where you may find answers to questions you may have. Our software is widely used all over the world, and there are lots of people in the community who will help you.

If you are using an AGPL licensed version of Ghostscript or MuPDF, we recommend exploring the following sources for answers to your questions:

  • Stack Overflow: This website has a small but active community involved with Ghostscript and MuPDF, as well as PostScript and PDF. Questions raised here will often get a good response.
  • Usenet forum: The Usenet forum comp.lang.postscript has a similar community of Ghostscript enthusiasts.
  • Bug Tracker: You can report bugs or raise enhancement requests to our bug tracking system at http://bugs.ghostscript.com. We can’t promise to fix every end-user problem, but we will review them all.
  • IRC channel: Ghostscript developers can be found on the #ghostscript IRC channel on irc.freenode.net. Questions asked here will usually get a response, though time zone differences can mean there are periods when nobody is available. The channel is logged.

Retail SmartOffice Customers

If you have purchased or downloaded a retail copy of SmartOffice for iOS or Android from an app store, we provide the following resources for information.

You may also send your support questions, with a detailed description of the problem to: sosupport@artifex.com.

Please let us know the details about your environment and specific issue when sending an email. The more information you provide at the outset, the less correspondence we’ll need to exchange.

  • Make and Model of Mobile Device
  • Version of Operating System
  • Version of SmartOffice running on your device
  • App store where SmartOffice was obtained
  • Problem file type (doc, docx, xls, xlsx, ppt, pptx, pdf, txt)
  • Detailed description of the problem
  • Location of problem file (My Documents, Box, Dropbox, Google Drive)
  • Default Language on your device
  • Sample file